Archives: FAQs

• If you buy one of our Standard mattresses, you have 120 Days free trial. If you feel that the mattress is not right for you, we will give you full refund as long as you have the original receipt.
• If you buy our “Made to Body measure” mattress, the mattress that receive from us will be made to your specific body measurements and we guarantee both comfort and proper support. We do not expect our mattress to be returned because it does not feel comfortable or you feel lack of proper support.

• In such a case, no standard mattress, soft, medium, firm, super-soft or extra firm will work for either of you. The only mattress that will work for both of you is our “made to body measure”mattress in which one half of the mattress is made to your measurements and the other half, to your wife’s measurements.

• We can’t comment on what the other Mattress Companies are doing. I am sure that they know what they are doing, otherwise they won’t be successful.
• Most people will find any Standard mattress reasonably comfortable due to generous use of Memory Foam in the Comfort Layer. However, there is no guarantee that the spinal distortion will be within the safe limit.  The effect of spinal distortion is felt only after some time and by then it may be too late to return the mattress.
• In case of our “Made to Body Measure” mattresses, we take all guess work out of the equation. The mattress is custom made to your specific body measurements and we guarantee not only comfort but also proper spinal alignment.

• Our Standard mattresses consist of 2 layers, a Gel Memory foam Comfort layer and a 2 Lbs. density conventional foam Base Layer. The Comfort layer reduces the peak pressure of the mattress on your body which gives you feel of comfort.  The Base layer carries the weight of your body.
• Our “Made to Body Measure” mattresses generally have 3, or in some cases, 4 layers. They are:

1. A Base layer and, some cases, an added Sub-Base layer, made of high density foam. Base layer carries the weight of your body.
2. A Pressure Equalization layer, made of different grades of foam, which is customized to yourspecific body measurements. This is a unique feature of all our mattresses. Pressure Equalization layer transfers part of the mattress’s pressure on the body from the high pressure areas at the shoulder and hip to the low pressure in the middle of the torso, thereby reducing the peak pressure on your body. As well, more or less equal pressure throughout the length of the torso minimizes the spinal distortion, well within the safe limit of +/-5 degrees.
3. Finally a Comfort layer, made of Gel incorporated visco-elastic grade of foam. Comfort layer reduces the peak pressure on your body by increasing the area of contact between the mattress and your body. As well, the gel beads in the Comfort layer, goes through a phase change by absorbing the heat from your body which is why the mattress does not feel hot.

• Our Standard Soft/Medium/Firm mattresses are very similar in performance to other Brads of “bed in a box” mattress are priced at more or less the same level as other brands. Undoubtedly, these mattresses are very comfortable but, as in any other Standard mattress, there is no guarantee for proper spinal alignment.
• Our “made to body measure” mattresses, however, are very different from the other “bed in box” mattresses. Each of these mattresses is made to the user’s specific body measurements and we guarantee not only comfort but also correct spinal alignment. We make sure that you get the right mattress the first time, without the hassle of having to return it. These mattresses are designed and made individually.  Hence, the price difference between a Standard and a “Made to Body Measure” mattresses.

• No, NuAge mattresses do not sleep hot at all. The “Comfort Layer”, the layer that is directly in contact with your body, of all our mattresses are made of special Gel Memory foam which contains cooling Gel beads.  These Get beads go through a phase change by absorbing your body heat, thereby cooling your body.

• For our Standard, if you feel that mattress is not right for you, you have 120 days to return the mattress with full refund as long as you have the proof of purchase.
• For our “Made to Body Measure”, since the mattress is made to your specific body measurements, we do not expect our mattress to be returned because it does not feel comfortable or does not provide proper support. We have been selling these mattresses in our local area for the last 2 years and our return rate so far has been ZERO!

However, due to any mistake on our part or any other reason, if the mattress does not feel comfortable, you can return the mattress within a period of 6 months from the date of purchase with full refund.

• No, the foam in our mattresses does not contain any Fire Retardant chemicals which have been proved to harmful, especially to small children.

However, all the foam used in our mattress meet the requirements of the current US standard for Fire Retardency of foam, Cal 117, 2013, even without the use of any Fire Retardant chemicals.

All our mattresses are wrapped with a special Fire Barrier before they are put into the cover as per the requirements of the current US standard of Flame Retardency of Mattresses, 16 CFR 1633. The Fire Barrierprevents the foam from going up in flame and, therefore, to answer your question, the mattress will not increase the fire risk in your home.

• You will receive our mattress in compressed form. When you remove it from the box and remove all the plastic packaging, the mattress will come back to its full size. This may take a bit of time since there is memory foam in the mattress, especially during winter. However the mattress should regain its full size within 24 hours and cab used immediately thereafter

• Our Mattress Covers are removable and washable. Washing instructions will be in the package.