- All our mattresses, Standard or “Made to Body Measure”, come with 10 years pro-rated warranty for material and workmanship.
12. How soon after order will I receive the mattress?
- If it is a Standard mattress which we keep in stock, the mattress will be shipped on the next business day. After that, depending on your geographic location, it may take anywhere between 3 to 5 days to reach you.
- Our “Made to Body Measure” mattresses, which take a little time to design and are made individually, will be shipped out within 5 business days.
13. What kind of Foundation do I need for NuAge mattresses?
- A NuAge mattress will go with any kind of Foundation. You can use your existing Foundation.
14. On our present mattress,I tend to wake up during the night whenever my husband moves. Does NuAge mattresses transfer motion?
- Your present mattress is probably an interconnected spring mattress which will transfer motion. All NuAge mattresses are made of foam which does not transfer motion at all.
15. Where are the NuAge mattresses made?
- All NuAge mattresses are made either in our own Plant in Vancouver or at our Associate’s facility in Toronto. All foam used in our mattresses are made either in Canada or US.
16. Does your Company have any environmental policy? What do you do with your foam waste?
- Yes, we do have a strict environmental policy. We recycle all our foam trim/off-cuts which is used in the manufacture of carpet underlay.
17. I have bad back from an earlier accident. What mattress will you recommend for me?
- We will definitely recommend our “Made to Body Measure” mattress. These mattresses are made to the Sleeper’s specific body measurements are designed to keep their spine properly aligned. In a Standard mattress, Soft, Medium or Firm, spinal alignment is not guaranteed, however comfortable it may be.
We are NOT claiming that it will cure your back, but will not aggravate the situation any further.
18. How do I take care of a NuAge mattress? Do I need to rotate the mattress periodically?
- You can rotate our Standard mattresses but NOT our “Made to Body Measure” mattresses.
- NuAge mattresses are robustly built using high quality material and they are designed to last longer than the Warranty period.
- Just make sure that you don’t spill any water or wine on your mattress. Water tends to break down foam in the mattress.